Refund Policy
Last updated: July 2026
We want your report to be useful. Because each report reflects real computing cost the moment it's generated, refunds are handled case-by-case rather than automatically — but we do want to hear from you if something went wrong.
When we'll consider a refund
- The analysis failed to complete due to a technical error on our end (after using your included retry).
- The report was clearly incomplete, garbled, or unrelated to the document you uploaded due to a system fault.
- You were charged but never received any report at all.
How we check whether a report was successful
After each report, our system automatically records whether the analysis completed successfully, was cut short, or hit an error — along with the approximate length of what was generated. We do not store your uploaded documents or the report's content itself, only this short completion status, kept for about 90 days. This lets us verify what actually happened for a given payment without ever needing to see what was in your documents. See our Privacy Policy for more on what we do and don't retain.
What's generally not eligible for a refund
- Disagreement with how a court, attorney, or your HOA board interprets the same document — the Service reports what the document states, not a legal opinion.
- Uploading a document that was not, in fact, an HOA governing document (the Service will tell you this rather than charge you for a fabricated report, but no analysis can be performed on unrelated files).
- Simply changing your mind after receiving a complete, accurate report.
- A report our records show completed successfully. If our completion log confirms the analysis finished without error, a refund request made on the grounds that "it didn't work" will generally not be granted, since we have a record showing otherwise.
How to request a refund
Email support@hoarules.online with the email address used at checkout (or your Stripe receipt) and a brief description of the issue. We review each request individually and will respond within a few business days.